Terms of service.

Effective Date: January 16, 2025
Last Updated: January 16, 2025

Welcome to Prata Living! These Terms of Service (“Terms”) govern your use of our property maintenance services, including our website, communication channels, and any related services we provide (collectively referred to as “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, you may not use our Services.

1. Scope of Services

Prata Living provides property maintenance and management services, including but not limited to:

  • Routine maintenance and repairs.

  • Emergency repair services.

  • Property inspections.

  • Resident support services.

Specific terms for services provided may be outlined in individual agreements or contracts.

2. Eligibility

By using our Services, you represent that:

  • You are at least 18 years old and legally capable of entering into contracts.

  • You have the authority to act on behalf of the property owner, tenant, or relevant party if applicable.

  • The information you provide is accurate, complete, and current.

3. User Responsibilities

You agree to:

  • Provide accurate and complete information when requesting Services.

  • Ensure safe and reasonable access to the property for our team.

  • Notify us promptly of any issues or changes related to the requested Services.

  • Refrain from using our Services for unlawful purposes or in a manner that disrupts or damages our operations.

4. Service Requests and Scheduling

  • Service requests can be submitted via our website, email, or phone.

  • While we strive to meet requested schedules, all appointments are subject to availability.

  • Emergency requests will be prioritized, and additional fees may apply for expedited services.

5. Fees and Payments

  • Fees for Services will be outlined in your service agreement or communicated at the time of booking.

  • Payment is due upon receipt of the invoice unless otherwise stated.

  • Late payments may incur additional charges as outlined in the service agreement.

6. Cancellation and Rescheduling

  • Service appointments may be canceled or rescheduled with at least 24 hours’ notice.

  • Cancellations without sufficient notice may result in cancellation fees.

  • Prata Living reserves the right to cancel or reschedule Services due to unforeseen circumstances, such as safety concerns or severe weather.

7. Liability and Warranties

  • Prata Living provides Services with reasonable care and skill.

  • We are not liable for:

    • Pre-existing issues or damages not caused by our Services.

    • Delays or interruptions outside our control.

    • Indirect, incidental, or consequential damages.

  • Our liability for any claim related to the Services is limited to the amount paid for the specific Service in question.

8. Intellectual Property

All content on our website and materials related to our Services, including text, graphics, logos, and designs, are the property of Prata Living and protected by intellectual property laws. You may not use, reproduce, or distribute our materials without prior written permission.

9. Privacy

Our collection and use of your personal data are governed by our Privacy Policy, available here. By using our Services, you consent to the processing of your data as described in the Privacy Policy.

10. Termination

We may terminate or suspend your access to our Services immediately if:

  • You violate these Terms.

  • You fail to meet your payment obligations.

  • We determine, in our sole discretion, that continued service is not feasible.

Upon termination, you remain liable for any outstanding fees or obligations.

11. Dispute Resolution

  • Any disputes arising out of or related to these Terms or our Services shall be resolved amicably through negotiation.

  • If a resolution cannot be reached, disputes will be resolved under the jurisdiction of the courts in [Insert Location].

12. Amendments

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website with the updated effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Information

For questions or concerns about these Terms, please contact us:

Prata Living
info@prataliving.com

This Terms of Service document ensures clarity and compliance while covering the operational needs of your business. Let me know if you'd like to include any additional clauses or adjustments.